Black Friday FAQ's

• What discount is available over Black Friday?

  We will be offering up to 25% off our whole collection*, Including 25% off Gold Vermeil & Sterling Silver jewellery, 20% off Louise Thompson - Lucky collection, 20% off Solid Gold jewellery. This promotion will run on our website and app from 07:00 Monday 25th November 2024 November until mi...

• Is the Black Friday discount available on made to order Solid Gold items?

  Yes, absolutely. We are offering 20% off across our made to order Solid Gold items. Please note the lead time for all made to order items is approximately 6-8 weeks, so your item will be ready in mid-January.

• What is the return policy over Black Friday?

  Any item purchased on or after Monday 25th November 2024 can be returned up to Friday 17th January 2025 for an exchange or refund. RETURNS PAGE

• How quickly will I receive my order if placed over the Black Friday period?

  During the Carrie Elizabeth Black Friday promotion, for UK orders, we will only be offering our standard delivery service, the lead time for this service is approximately 3-5 working days and we will be unable to guarantee an exact delivery date. However, as soon as your order has been dispatched...

• Can I amend or cancel an order placed over the Black Friday period?

  Unfortunately, we are unable to amend or cancel an order once it has been placed. However, you will be able to return your item for a refund or credit note once you have received it. Please ensure that all your saved addresses are correct and to make any amendments prior to placing your order as ...

• Can I apply the Black Friday discount to a previous order?

  Unfortunately, we are unable to apply this discount to any order placed outside of the Carrie Elizabeth Black Friday promotion.

• How do I know my ring size?

  Head to our sizing page where we offer some helpful tips to help you choose the best ring size for you. SIZING PAGE

• Can I request what colour/tone of stone I want?

  Unfortunately, our team in the depot are unable to take specific stone requests for individual orders. Instead, each stone is carefully selected and considered during production to ensure maximum “wow” factor and we are confident you will love the stone that has been picked for your order. All ou...

• Do you offer a gift message service over Black Friday?

  Yes, you will still be able to add a gift message and gift wrap to your order over the Carrie Elizabeth Black Friday promotion.

• Will you be offering the Engraving collection over Black Friday?

  Yes! We are so pleased to announce that we will be offering our free engraving service this year!