Order FAQ's

• Can my order be gift wrapped, can I add a gift message?

  Every order placed with Carrie Elizabeth is carefully wrapped in recyclable black tissue paper for added protection, each gorgeous piece of jewellery is beautifully presented in a textured black jewellery box. Our packaging is designed with sustainability in mind. All our packaging, tissue paper ...

• Will I receive an order confirmation email?

  Yes, once you’ve completed your purchase, we will send you an Order Confirmation email. If you don't receive this right away please check your junk mail or spam folders if you can’t find it. Otherwise, please contact our customer service team on hello@carrieelizabeth.co.uk and they can look into ...

• Can I add to/amend/cancel my order?

  We are unable to amend or cancel an order once it has been placed. However, you do have 14 days from delivery to return your order for a refund, credit note or alternative ring size of the same design.

• Where can I enter my promotional code/credit note code/gift voucher code?

  To redeem your promotional code, credit note code or gift voucher please enter this into the 'Gift card or discount code' box at checkout and press apply. You can then proceed onto entering your shipping and payment details.

• Can I place my order using a payment scheme/installments?

  Yes, you can pay for your order using Klarna, which is a payment service provider that allows you to pay for your order via 3 interest-free instalments. For more information on Klarna please follow this link https://carrieelizabeth.co.uk/pages/klarna-faq

• Do you have a Carrie Elizabeth App?

  Yes, we do! Download the Carrie Elizabeth App for exclusive offers & the easiest way to shop your favourite jewellery plus get 10% of your first App order with the code APPY10. Click the link to download the app from Apple or Google play. Get the app now