Product FAQ's

• How do I know what ring size, bracelet or necklace length I should order?

  Generally our ring sizes range from size Extra Small to Extra Large. If you know your UK ring size then you can use our sizing table to see what Carrie Elizabeth ring size you would be. If you don't know your UK ring size then we have created a guide on how to measure your finger or you can orde...

• Do you offer Engraving?

  Yes, we offer complimentary engraving on a specific collection of items. To see which items can be engraved, please follow this link: Engravable Jewellery | Carrie Elizabeth Please note that all engraved items are non returnable and non refundable.

• Do you sell Gift Vouchers?

  Yes, absolutely! You can choose to purchase a physical gift voucher, which will be posted to either yourself or the recipient via Royal Mail, or you can choose an e-gift voucher which will be emailed to you to forward onto the recipient as soon as your order has been placed. To view these option...

• Can I choose to have an item made in Solid Gold?

  For the majority of our rings, we can have them custom made in 9k, 14k or 18k Solid Gold and to the exact ring size you wish. The lead time for our custom Solid Gold items is 6-8 weeks and as they are bespoke it means the item is non-returnable and non-refundable but we do offer a complimentary ...

• Can I have a Gold Vermeil item made in Sterling Silver?

  Unfortunately, we are unable to make one off pieces in Sterling Silver. We may be able to make the item you are interested in, in Solid White Gold though, please email hello@carrieelizabeth.co.uk for more information. To see our growing collection of Sterling Silver items please see the followin...

• Do you sell spare butterflies, chains etc?

  Yes we do, please follow this link to view our range of Jewellery Accessories https://carrieelizabeth.co.uk/collections/jewellery-accessories

• How should I look after my Carrie Elizabeth jewellery?

  There are many factors that can influence the wear and tear of your jewellery but above all it is important to remember that jewellery is delicate and needs to be looked after carefully so you can enjoy wearing it for many years to come. For a detailed guide on how to keep your jewellery looking...

• Is Carrie Elizabeth jewellery covered by a warranty?

  Every piece of Carrie Elizabeth Jewellery is covered by our 12 month warranty. Should your jewellery suffer a breakage, missing stone or any other fault due to a manufacturing defect during this time period then please contact us on hello@carrieelizabeth.co.uk with your name, order number and an ...

• Styling tips for stacking rings and layering necklaces

  Take a look at our Ring Stacking guide for inspiration https://carrieelizabeth.co.uk/pages/stacking-rings and our Necklace Layering guide https://carrieelizabeth.co.uk/pages/shop-our-necklace-layering-guide. As well as our As Seen On You page for our beautiful customers styling tips https://carr...

• What are Carrie Elizabeth items made from?

  Our jewellery is crafted in 14k Gold Vermeil, Gold Plated Brass, Sterling Silver or 18k, 14k or 9k Solid Gold. All of our jewellery is hand made by talented artisans in Jaipur, India and around the World. For more information regarding our products and materials used please follow this link: ht...

• Where is Carrie Elizabeth jewellery made?

  Our jewellery is designed in house by Carrie in London and then hand made by talented artisans in Jaipur, India and around the World. We are proud that our diamonds, gemstones and materials are ethically sourced and produced. For a behind the scenes look at how our jewellery is made, take a look...