If your item is a ring then we can offer an exchange for an alternative size of the same design, if in stock. However, we are unable to offer an exchange for all other items but you can choose to return your item for a credit note instead of a refund and use your credit note towards an alternative item when placing a new order.
Please note we are unable to offer a return or exchange for any engraved or resized item.
For more information regarding exchanges please follow this link https://carrieelizabeth.co.uk/pages/returns