Shipping Information FAQ's
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Once your order has been dispatched you will receive a shipping confirmation email which will include your tracking number, you will then be able to track your delivery using this tracking number. For all UK deliveries you will also be emailed or receive a text message from Royal Mail with your t...
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Yes, our postage boxes do not carry our branding on the outside (both for security and secrecy!). However, once inside the magical box, customers will discover a spellbinding celestial printed design, complete with Carrie Elizabeth branding. Made from 100% recycled materials, we recommend custome...
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Do you ship Internationally and if so how much does this cost?
Yes, we do ship Internationally and to see more information regarding time frames and costs please follow this link https://carrieelizabeth.co.uk/pages/free-shipping. Please note, that international orders being shipped outside of the UK will be subject to an approximate 25% customs/import duties... -
How quickly can I receive my order?
If your delivery address is in the UK, and you place your order before 11:00 am, Monday to Friday, and select one of our shipping options: Special Delivery (Next Working Day, Monday to Saturday only): Order before 11 am for next working day delivery. Orders placed after 11 am on Friday or on a b... -
Will a signature be required on delivery?
Some of our smaller items are letterbox friendly and can be posted directly through the letterbox without a signature required. However, if you have placed a large order or opted for our special delivery, as our items are of high value, then a signature will be required on delivery. You will rece... -
I have an issue with my delivery, how can this be resolved?
If you have any issues with your delivery please email hello@carrieelizabeth.co.uk with your order number and an explanation of the issue and our customer service team will resolve this for you.