Welcome to Our Help Site

• What are the last shipping dates for Christmas delivery?
• How can I track my order?
• Is your packaging discreet?
• Do you ship Internationally and if so how much does this cost?
• How quickly can I receive my order?
• Will a signature be required on delivery?
• I have an issue with my delivery, how can this be resolved?

• Are you offering an extended Christmas returns policy?
• What is Carrie Elizabeth's return policy?
• How do I return my order?
• Can I exchange my item?
• Can I return my Aura Perfume?
• Can I return earrings?
• Can I return Solid Gold items?

See all articles in Returns & Exchanges FAQ's →

• How do I know what ring size, bracelet or necklace length I should order?
• Do you offer Engraving?
• Do you sell Gift Vouchers?
• Can I choose to have an item made in Solid Gold?
• Can I have a Gold Vermeil item made in Sterling Silver?
• Do you sell spare butterflies, chains etc?
• How should I look after my Carrie Elizabeth jewellery?

See all articles in Product FAQ's →

• Can my order be gift wrapped, can I add a gift message?
• Will I receive an order confirmation email?
• Can I add to/amend/cancel my order?
• Where can I enter my promotional code/credit note code/gift voucher code?
• Can I place my order using a payment scheme/installments?
• Do you have a Carrie Elizabeth App?

• What is the Carrie Collective?

• What discount is available over Black Friday?
• Is the Black Friday discount available on made to order Solid Gold items?
• What is the return policy over Black Friday?
• How quickly will I receive my order if placed over the Black Friday period?
• Can I amend or cancel an order placed over the Black Friday period?
• Can I apply the Black Friday discount to a previous order?
• How do I know my ring size?

See all articles in Black Friday FAQ's →